Customer reviews of Moss Hall

By Joe P on 19 July 2016 | Verified purchase

Smooth transaction great car easy part ex

By Abdul W on 06 July 2016 | Verified purchase

Excellent service, purchased a 4 series, taken time to look after us. Will defiantly reccomended to others to visit!

By Jonathan D on 11 November 2020 | Purchase not verified

Just bought a VW Tiguan from Moss Hall. I have to say the service was faultless. I turned up giving just half an hours notice and test drove the car straight away. Owner and his team delivered on everything agreed and I am incredibly happy with an immaculate purchase. Thank you guys.

By Martin S on 27 August 2020 | Purchase not verified

Great Customer Service. Dealt with them over the phone with a part x of my car for a Golf GT, deal agreed and drove 150 miles to complete. Very impressive facility and great service, all as agreed on the phone. Car missing second key and book pack which they promised to send on and arrived via registered post, thanks. All in all, great service, great car and I would say great integrity. Thanks Guys.

By Thomas M on 21 July 2020 | Purchase not verified

5* - Collected my new vehicle today from Moss Hall after travelling from Glasgow I can honestly say these guys deal with things in such a highly professional manner. They made it easy from the first enquiry until delivery of the vehicle, felt so much more at ease buying from these guys than any of the large "common" garages that I have previously used. Vehicle was in great condition and topped up with fuel. I will 100% use again. Thanks Moss Hall.

By David J on 14 July 2020 | Purchase not verified

Appalling customer service, failed to take / return calls. I bought a Mitsubishi Shogun, they promised to replace the missing parcel shelf this was 6 months ago. This has never been achieved, I ended up purchasing this item myself from EBay for £65 as I was shipping the vehicle abroad. Very disappointed especially considering the reassurance they gave me in the showroom. I wouldn’t use this seller again.

Reply from Moss Hall on 14/07/20

Hi David, This story is not the full truth when we sold you the car you was aware that there wasn't a parcel shelf in the car with it being a 7 seater Shogun most people tend to take them out to be able to use the 7 seats so it did come in with out one. We never promised to obtain your a parcel shelf we said there is a Mitsubishi breakers local to us and we would TRY to get you one from there if he has one come in. To which we have called them many times requesting one with no luck. We have spoken to you many times regards this and if any calls have been un answered it will of been due to being closed / running on reduced staff for Covid 19. I also feel very disappointed in the claims you make above which are untrue and damaging to us. However David we would never like to hear of customers being unhappy what ever the reasons and circumstances and therefore would like to offer to reimburse you the £65 for the parcel shelf a gesture of good will. Please getting touch thanks Moss Hall.

By Sohail Y on 25 March 2020 | Purchase not verified

Bought my Mercedes CLS from here, process was faultless, really nice professional dealer setup, all cars inc mine where presented so well! Thanks again Brodie for a great deal and i would not hesitate to recommend you to anyone :)

By Michael V on 01 March 2020 | Purchase not verified

Excellent Service - very professional, Brodie dealt with my enquiry from start to finish with no pressure but answered all questions - I would highly recommend to anyone looking for a ew car - very happy with my Audi!

By Enzo V on 09 May 2019 | Purchase not verified

I previously had a problem with this garage but it has now been resolved

By Jake B on 22 February 2019 | Purchase not verified

Overall I was happy with the purchase and deal I secured with the BMW 4 Series. Positives were: Finance package was offered when I was refused a loan with my bank Car was of a good spec and service history Collection was on time and good levels of communication Flat tyre issues was resolved Areas to improve are: Very sales focused to the point there was almost a reluctance to allow my partner to test drive It took several times of asking to replace a cracked vanity mirrors Overall good, almost very good, just a few edges to smooth out. Recommended